Items purchased from only our website must be returned within 14 days of the date shown on the dispatch note.
Items must be unworn and unwashed.
Items must have all tags and security tags attached.
Earrings cannot be returned for health and hygiene reasons.
Duration to return an item/s.
For UK and Republic of Ireland customers, you are able to return unsuitable items that are purchased from our website within 14 days of the date shown on the dispatch note. For all International customers, please return unsuitable items within 14 days of receiving your parcels. Please return unsuitable items in their original packaging.
Duration for processing a return.
Ivy May, aim to process your return as soon as possible, but on occasions it may take up to 21 days for your refund to be processed after you have returned your item(s) to us. If you have not been refunded after 30 days of returning the item(s), please contact us with the proof of postage information from your return carrier receipt and we will check this out for you.
Tracking the status of a return.
As soon as your return has been received you will receive an email notification. You will then also receive an email from us to say your refund has been processed. Please note it can take 3 - 5 working days for the payment to show in your account, depending on the card issuer.
Returning an Item.
Re-pack the item in a sealed bag with labels, tags and security tags still attached.
Please return the item/s to the following address:-
Ivy May Fashion and Home, 96 Mortimer Street, Herne Bay, Kent. CT6 5EB.
Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting as any missing parcel is your responsibility, and we will not be held liable.
Keep your certificate of postage safe as you will need this as your proof of return.
Cost of returning an item.
It usually costs £4.00 to deliver an item back to us, as we are a small independent business we do not offer a free return service.
Receiving an incorrect or damaged item.
If you receive a faulty item and would like a refund, please send us a message to firstname.lastname@example.org advising us of your order number along with the name of the item affected and the details of the problem (if you can please send us a picture of the fault) so that we can investigate this for you.
Please return the item to us following the same procedure as stated in "Returning an item". Ivy May will examine the faulty product and be in touch with information of what refund you are entitled to via email within a reasonable period of time.
Exchanges can be made at our Ivy May shop or by returning the item by post to us, for a refund or credit.