Terms and Conditions for the Supply of Products.
This page (together with the documents referred to on it) tells you the terms and conditions on which Ivy May sell any of the products (Products) listed on our website
You should print a copy of these terms and conditions for future reference.
Your attention is drawn to clauses 9 and 11.
1 . Information About Us.
www.ivy-may.co.uk is a site controlled by Ivy May Fashion and Home Ltd, Registered Office - 22 - 26, Bank Street, Herne bay, Kent. CT6 5EA. Company No. 11487212 (“Ivy May”).
2. Service Availability.
Ivy May ship worldwide however some restrictions are placed on the extent to which Ivy May accept orders from specific countries. These restrictions can be found on our Delivery Information page.
3. Your Status.
By placing an order through our site, you warrant that:
Internal record keeping.
You are legally capable of entering into binding contracts;
You are at least 18 years old; and,
You are resident in one of the Serviced Countries.
4. How The Contract Is Formed Between You And Ivy May.
After placing an order, you will receive an email from us acknowledging that Ivy May have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and Ivy May will confirm such acceptance to you by sending you an email that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when Ivy May send you the Dispatch Confirmation.
Ivy May will not process your order until payment has been received in full in accordance with the provisions of Clause 7.
If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the Products to us in accordance with our Returns Policy
The Contract will relate only to those Products whose dispatch Ivy May have confirmed in the Dispatch Confirmation. Ivy May will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.
Ivy May are entitled to refuse any order made by you for any reason.
When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.
5. Consumer Rights.
If you are contracting as a consumer, you may cancel a Contract at any time within seven days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Returns Policy
6. Availability And Delivery.
Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.
7. Price And Payment.
The price payable for the Products shall be as shown on the Website. Prices advertised on the Website include UK VAT but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance.
Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.
Prices are subject to change without notice but changes will not affect orders which We have already accepted.
Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, Ivy May will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our site, We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.
Ivy May are under no obligation to provide the Product to you at the incorrect (lower) price, even after Ivy May have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.
Payment for all Products must be by credit or debit card. We accept payment with Visa, Visa Debit, Mastercard, Solo, Maestro, Electron. We also accept payments via PayPal and eCheque. Please note; if you make an eCheque payment for your order via PayPal it may take 7-10 days for the payment to clear. Your order will not be dispatched until the funds have cleared through PayPal.
The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
Only one promotion code can be used per order.
8. Our Returns Policy.
For details on refunds, please refer to our Returns Policy.
9. Our Liability.
If Ivy May do not deliver or if the Products Ivy May deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option and expense replace or refund the invoice values of any such goods if written particulars of the alleged defect or miss description are received by us no later than 7 days after the date of Invoice and the goods (if we so request) are returned to us carriage paid and, failing such request, the goods are held for our inspection. No liability whatsoever can be accepted for defects arising from further processing after delivery.
10. Governing Law.
These conditions shall be construed and shall take effect in all respects in accordance with English Law.